Choices in the Service Economy
AaaS (Anything as a Service) models in my experience do not currently have a one size fits all to the operating model choices and decisions. Typically it transforms all current management processes: capex to opex change to start with. People, process, data and tools are the major classifications I'd look at.
Clients are dealing with a lot of choices just as it is with choosing between 100's of choices in cereals at the super market. For the time being though I expect they enjoy the abundance but likely they are making their future lives harder.
Complexity, risk and redundancy are building rapidly in their hybrid environments.
For technologists it's both an opportunity and a challenge.